Qualify outbound prospects by identifying customer profiles, uncovering pain points, and generating genuine interest to move forward.
Prospect into target accounts by understanding industries, mapping buying committees, and partnering with sales and marketing to build engagement.
Own pipeline by setting meetings, tracking activities in CRM, and ensuring clean, detailed handoffs to the sales team.
Zinier is a technology company focused on empowering frontline deskless workers to improve productivity through its platform. The remote-first global team, headquartered in Silicon Valley, operates across the United States, Canada, Europe, Latin America, Singapore, and India, and is backed by leading investors like Accel and Tiger Global.
Handle customer and internal user requests via chat, email, and phone in English, providing consultations on Edge Network products.
Conduct technical diagnostics to resolve incidents, gather information, and escalate complex issues while using internal documentation to deliver timely solutions.
Identify patterns in technical issues to suggest improvements, share knowledge with the team, and enhance overall support capabilities to prevent reoccurrences.
Gcore is an international cloud and edge leader providing web performance, content delivery, and security services to global industry leaders. The company collaborates with major tech firms and has over 550 professionals dedicated to transforming internet infrastructure and accelerating innovations like AI.
Resolve aging AR through root cause analysis and follow up remediation actions.
Handle client and provider billing inquiry escalations
Investigate, appeal and resolve denied or underpaid claims
SonderMind is a mental health service provider aiming to provide personalized and effective mental healthcare. They combine technology and human connection to drive better outcomes through a comprehensive approach, offering therapy, medication management, meditation, and mindfulness exercises.
Own weekly clinician scheduling performance, with a clear mandate to increase available hours across the existing network
Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
Wheel is evolving the traditional care ecosystem by equipping companies with a premier platform to deliver virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.